Have your say on consumer law


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The Government is seeking submissions into the recently released Australian Consumer Law Review Interim Report.

The interim report sets out the legal framework of consumer law – including consumer guarantees, product safety, unconscionable conduct and unfair trading, unfair contract terms and unsolicited consumer agreements – as well as administration and enforcement, plus emerging policy issues, including those relating to online purchasing.

The Small Business Minister, Michael McCormack, says the submission process is an opportunity for businesses and consumers to have their say on how the law is working and what can be improved.

“Correctly identifying and addressing the key issues is an essential part of the Review process and Consumer Affairs Australia and New Zealand (CAANZ) is relying on stakeholders to assist them in doing this,” he says.

According to McCormack, feedback provided by stakeholders to date indicates that while consumer law is operating well, there may be room for improvement in areas such as consumer guarantees, product safety and unfair contract terms.

The Review commenced on 31 March 2016 when the Issues Paper was released, which received more than 160 submissions, which, along with face-to-face stakeholder consultations, findings from the Australian Consumer Survey 2016 and a study into overseas consumer laws, formed the basis for the interim report.

The interim report can be accessed here and the closing date for submissions is Friday 9 December 2016. The final report will be released in March 2017.

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